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    Customer Care

    Choosing the right product for yourself or the person you care for is a big decision and that’s why we do all that we can to help you through the process.

    Help over the phone…

    You can give us a call for free on 0800 2800 485 to talk to one of our friendly and highly knowledgeable customer advisors. They’ll answer all your queries about our bath lifts and moving and handling products. They can also arrange demonstrations at your home or workplace and take your order there and then if you want to place one straight away.

    If you’d rather email to get in touch please do so here

    Help in person…

    We are more than happy to have one of our specialist advisors come to your home or place of work to demonstrate our bath lifts and moving and handling products*. Sometimes, people choose to have a healthcare professional, friend or relative present at a demonstration to help them make the right choice and that’s absolutely fine with us.

    To arrange a visit, please give us a call on 0800 2800 485 or if you’d rather email, please do so here

    *Please note, free in-home demonstrations are not available for all our products.

    Servicing and Warranties

    Product warranty

    The quality, reliability, and durability of our products is a given when your purchase from Mangar so we always offer a standard Mangar guarantee with every product.

    Extended warranty

    To give you added peace of mind, there is also the option to take out an extended warranty which means that even in the unlikely event of your equipment failing, you can get a replacement within 24 hours.

    The extended warranty is very straightforward with no part costs, no policy excess, and no delivery charges.

    You can choose to extend your warranty by one, three or five years. The costs are as follows:

    • One year £65 (plus £13 vat) £78
    • Two years £85 (plus £17 vat) £102
    • Three years £125 (plus £25 vat) £150

    You may also be eligible to reclaim the VAT if you are disabled or have a long-term illness so please call us for free on 0800 2800 485 or email us on to discuss.

    Annual Service and Clean package

    Another option we also offer is a one year ‘Annual Service and Clean ‘package. This means you can have a visit once a year from one of our expert engineers to give your bath lift or lifting equipment a thorough service and good clean.

    The service includes a PAT test to check that the electrical parts are safe. A LOLER inspection procedure is also available upon request. (Please note this does not cover any parts that may need to be replaced during the service or any additional call out requests.)

    The cost of this package is £80.00 (plus £16 VAT) £96

    This product has no availability restrictions but does not include the cost of parts or additional call out.

    Remember; if your product is new, then parts and call-out will automatically be covered free of charge for the period stated in the Mangar standard guarantee.

    If you’d like to discuss this further, call us for free on 0800 2800 485 or email us Full terms and conditions are available on request.

    Keeping things homely…

    We are very aware that while our customers require help with some aspects of daily life, home still needs to feel like home. That’s why we make sure all our products are designed to work alongside your existing furniture and require no permanent fixtures or alterations to your home. This means if you decide to move house, go on holiday, or simply want to free-up furniture or the bath for another person, all our products can be removed or re-fitted in a matter of seconds.

    To make sure we deliver on this, all our new products are tested by the very people who use them as well as healthcare professionals before they come to market so you can be sure they are more than fit for purpose.

    If you wish to provide us with feedback – on any of our bath lifts or independent living products, please email us or call for free on 0800 2800 485 and ask for the marketing department.

    © 2021 Mangar Health. All Rights Reserved. Mangar International Ltd, Presteigne, Powys, Wales, LD8 2UF, UK

    Mangar Health is a member of the Winncare Group

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